Frequently Asked Questions

What is a subject access request?

Do I have to pay to make a Subject Access Request?

How often can I make a Subject Access Request?

What is the difference between a Credit Referencing Agency and a Fraud Prevention Agency?

Is Synectics Solutions a Credit Reference Agency or Fraud Prevention Agency?

Can my application be automatically declined or rejected because I appear in the Fraud Agencies' databases?

How can I get hold of the information seen by a bank or insurer when I make an application?

Can you explain to me, or simply tell me, the reasons why an organisation has said no to me?

My insurer is cancelling my policy and has directed me to Synectics Solutions – how can you help?

My existing bank/building society has written to me and is going to close my bank account, can you tell me why?

A bank/building society has refused me a product on the grounds of a poor credit history/rating – what can I do?

A stocks and shares organisations has refused me a trading account on the grounds of a poor credit history/rating – what can I do?

I cannot get credit/insurance and the company I applied to say that this is because of CIFAS information held about me. What can I do?

I think I may have been the victim of fraud, will making a subject access request help?

What is CIFAS?

How does CIFAS work?

Who processes the CIFAS information?

Can Synectics Solutions tell me what information is held by CIFAS?

Can I take any further steps to protect myself?

Who are the fraud prevention agencies?

Who are the credit referencing agencies?

How do I make a Subject Access Request?

What happens when I make a Subject Access Request?

Where can I found out more information about Subject Access Requests?

What is the difference between a Credit Referencing Agency and a Fraud Prevention Agency?

Is Synectics Solutions a credit reference agency or fraud prevention agency?

Can my application be automatically declined or rejected because I appear in the fraud agencies databases?

How can I get hold of the information seen by a bank or insurer when I make an application?

Can you explain to me, or simply tell me, the reasons why an organisation has said no to me?

My existing bank/building society has written to me and is going to close my bank account, can you tell me why?

A bank/building society has refused me a product on the grounds of a poor credit history/rating – what can I do?

A stocks and shares organisations has refused me a trading account on the grounds of a poor credit history/rating – what can I do?

Who are the fraud prevention agencies?

Who are the credit referencing agencies?

I cannot get credit/insurance and the company I applied to say that this is because of CIFAS information held about me. What can I do?

What is CIFAS?

How does CIFAS work?

Who processes the CIFAS information?

Can Synectics Solutions tell me what information is held by CIFAS?

What is a subject access request?

Do I have to pay to make a Subject Access Request?

How often can I make a Subject Access Request?

How can I get hold of the information seen by a bank or insurer when I make an application?

My insurer is cancelling my policy and has directed me to Synectics Solutions – how can you help?

I cannot get credit/insurance and the company I applied to say that this is because of CIFAS information held about me. What can I do?

I think I may have been the victim of fraud, will making a subject access request help?

Can Synectics Solutions tell me what information is held by CIFAS?

How do I make a Subject Access Request?

What happens when I make a Subject Access Request?

Where can I found out more information about Subject Access Requests?