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SIRA Mail Order

Syndicated Intelligence for Risk Avoidance (SIRA) is an operation based around a shared database for the mail order sector which is designed to prevent fraudulent claims for Goods Lost In Transit (GLIT).

This solution is provided for the country's largest mail order companies. Containing over 18 million customers, 24 million accounts, 380 million orders and processing over 250,000 new product orders every day, many of these with detailed parcel tracking information. This system is a proven implementation of web technology which has been performance tested with over 1 billion transactions.

Each customer is scored for risk. Any customer who claims for goods lost in transit which require investigation are referred to the Mail Order fraud investigators by a set of rules which have been agreed with each organisation. All matching and analysis reports are provided securely over the Internet through browser based software applications.