ADDRESSING THE NEEDS OF YOUR CUSTOMER

It’s becoming increasingly difficult for marketers and advertisers to deal with the noise that this creates to truly engage with their customers and cut through the media storm generated by competing brands. Increasingly consumers are demanding a more personalised and tailored experience, if you are going to win their business – especially when they can so easily switch their loyalty in this digital age.

Increasing customer engagement is a difficult task for businesses and the tactics used to improve retention, satisfaction and loyalty need to constantly evolve, just like the needs and desires of consumers.

CUSTOMER LOYALTY

78% of consumers are not loyal to a particular brand

CUSTOMER EXPERIENCE

47% of consumers will abandon a brand if it repeatedly provides “poor, impersonal or frustrating” customer experience

REPEAT BUSINESS BENEFITS

A repeat customer spends 67% more than a new one

A TRULY TAILORED EXPERIENCE

For over 25 years we have worked with our clients across a range of diverse business sectors to understand and address their data-driven and customer engagement challenges. Through collaborative working we have developed a range of customer engagement solutions that enable clients to fully understand their customers to help them improve and tailor their experience, increase retention and drive profits.

25 years'

Experience


We have been working with our customers for over 25 years to help them harness the power of their data

30+

Sophisticated algorithms


Precision uses the power of 30 algorithms to help you predict customer behaviours based on past experiences

250+ million

records per month


Our systems process over 250 million customer records each month

CONTACT US

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