ADDRESSING EMERGING RISK BEFORE THEY IMPACT YOUR BUSINESS
Improvements to fraud prevention and identification have helped to reduce the volume of facility fraud cases, where handsets are fraudulently secured in person. However, this has been replaced with a growth in facility takeover, with the intent of obtaining unauthorised upgrades, taking advantage of providers’ channels to improve the customer experience and ease of upgrading handsets.
With genuine customer identity used in the majority of identity fraud cases, addressing ever-evolving criminal tactics is a continual challenge.