FAQ

A Data Subject Access Request or DSAR, is your legal right to obtain the personal information held about you by an organisation.

There is no charge for a Data Subject Access Request from 25th May 2018. Prior to this date, there is a fee of £10 per person, per valid application.

Complete the attached form called ‘Data Subject Access Request Form’. Please pay attention to the information that you must provide in order to make the request valid.

You may make a new Data Subject Access Request no sooner than 3 months after submitting a previously valid request.

When your application is received, it will be checked to ensure that all requested documentation has been provided.

Where the request is not valid, we will tell you along with a reason for not accepting the request.

You can find further information on the Information Commissioners Website at: https://ico.org.uk/for-the-public/personal-information/

A credit referencing agency holds, processes and makes available to financial and insurance organisations, certain public information (electoral roll, county court judgements) and payment history data – this is often referred to as either your credit history, credit file, or credit report. A company is allowed to make an automated decision on your application using this information.

Fraud prevention agencies hold databases of information used in the prevention of fraud, money laundering and to verify your identity.

Synectics Solutions is a fraud prevention agency, providing fraud prevention services to financial services organisations and others. Synectics Solutions does not provide credit history information. Making a Data Subject Access Request to Synectics Solutions will not provide you with a copy of your credit file.

An organisation will usually obtain a copy of your credit file from a credit referencing agency and check the application with a fraud prevention agency. You can request for a copy of your credit file by applying for a statutory credit report from a credit referencing agency. You can make a data subject access request to a fraud prevention agency to see if they hold any information about you.

This information is not held in the fraud prevention database operated by Synectics Solutions, hence we are unable to provide it to you; only the organisation that declined your application can explain their reason.

You can make a Data Subject Access Request to obtain a copy of the information held in the fraud prevention database we operate; this may have been part of the information used by an insurance underwriter to make their decision. Synectics Solution cannot tell you why your policy was cancelled as this decision was taken by the insurance underwriter.

Please note: A Data Subject Access Request is made by an individual and will return the information about a single person. Where there are others named on the policy, they too would need to make a Data Subject Access Request in their name to obtain a full copy of the information seen by the underwriter.

Some banks and building societies will periodically check/review your status to ensure you still meet their criteria, and where you fail to meet their criteria they may decide to close your account.

The checking process is similar to that for opening a new account, and the lender may make an enquiry with a credit reference agency. As you already have an account with the bank/building society, the review may also include additional information they have collected such as how you have used your account. Synectics Solutions have no access to this information.

The review may include the bank/building society making an enquiry with a fraud prevention agency such as Cifas and/or Synectics Solutions. Synectics Solutions can provide you with a copy of the information which is held on the database we operate through the Data Subject Access Request process. By making a Data Subject Access Request, you may identify information which your bank or building society may have used to arrive at their decision and you should discuss this with them. Other areas of this pack may help you to understand how that information can be used.

Synectics Solutions cannot provide advice on individual circumstances.

All lenders have different policies and criteria based upon the risks they are willing to take when providing you with their services, and use information from your credit file to make this decision. Being accepted by one company is no guarantee of being accepted by another.

To see the information which they are using to make their decision, you can obtain a statutory credit report from the credit referencing agencies; Synectics Solutions do not hold this information and are unable to provide it.

You can make a Data Subject Access Request to Cifas – their details can be found below. Synectics Solutions cannot provide the information held in the Cifas database.

There are a number of other fraud prevention agencies in the UK; some are listed below:

A credit referencing agency holds, processes and makes available to financial and insurance organisations, certain public information (electoral roll, county court judgements) and payment history data – this is often referred to as either your credit history, credit file, or credit report. A company is allowed to make an automated decision on your application using this information.

Fraud prevention agencies hold databases of information used in the prevention of fraud, money laundering and to verify your identity.

Synectics Solutions is a fraud prevention agency, providing fraud prevention services to financial services organisations and others. Synectics Solutions does not provide credit history information. Making a data subject access request to Synectics Solutions will not provide you with a copy of your credit file.

An organisation will usually obtain a copy of your credit file from a credit referencing agency and check the application with a fraud prevention agency. You can request for a copy of your credit file by applying for a statutory credit report from a credit referencing agency. You can make a data subject access request to a fraud prevention agency to see if they hold any information about you.

This information is not held in the fraud prevention database operated by Synectics Solutions, hence we are unable to provide it to you; only the organisation that declined your application can explain their reason.

Some banks and building societies will periodically check/review your status to ensure you still meet their criteria, and where you fail to meet their criteria they may decide to close your account.

The checking process is similar to that for opening a new account, and the lender may make an enquiry with a credit reference agency. As you already have an account with the bank/building society, the review may also include additional information they have collected such as how you have used your account. Synectics Solutions have no access to this information.

The review may include the bank/building society making an enquiry with a fraud prevention agency such as Cifas and/or Synectics Solutions. Synectics Solutions can provide you with a copy of the information which is held on the database we operate through the data subject access request process. By making a data subject access request, you may identify information which your bank or building society may have used to arrive at their decision and you should discuss this with them. Other areas of this pack may help you to understand how that information can be used.

Synectics Solutions cannot provide advice on individual circumstances.

All lenders have different policies and criteria based upon the risks they are willing to take when providing you with their services, and use information from your credit file to make this decision. Being accepted by one company is no guarantee of being accepted by another.

To see the information which they are using to make their decision, you can obtain a statutory credit report from the credit referencing agencies; Synectics Solutions do not hold this information and are unable to provide it.

There are a number of other fraud prevention agencies in the UK; some are listed below:

A Data Subject Access Request or DSAR, is your legal right to obtain the personal information held about you by an organisation.

There is no charge for a Data Subject Access Request from 25th May 2018. Prior to this date, there is a fee of £10 per person, per valid application.

Complete the attached form called ‘Subject Access Request Form’. Please pay attention to the information that you must provide in order to make the request valid.

You may make a new data subject access request no sooner than 3 months after submitting a previously valid request.

Synectics Solutions is a fraud prevention agency and requesting information which they hold about you could help you to identify if there is a problem in this area. As fraud is illegal, you may wish to contact the police for assistance. If you want to know what other fraud information is held against your name, you should write to the organisation that processed your application or insurance claim to enquire which fraud prevention databases they consulted.

When your application is received, it will be checked to ensure that all requested documentation has been provided.

Where the request is not valid, we will tell you along with a reason for not accepting the request.

You can find further information on the Information Commissioners Website at: https://ico.org.uk/for-the-public/personal-information/