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Fast, fair fraud controls across the telco customer lifecycle

From onboarding to billing, telecoms fraud is harder to prevent and faster to scale. Synectics equips fraud leaders with trusted intelligence and real-time orchestration to defend against fraud and keep experiences smooth for good customers. 

  • Working with Synectics has given us remarkable results. We’re forecasting £4.6m in annual bad debt savings from No Intent to Pay fraud and saw a 1.7% drop in missed first payments within weeks of go-live.

The strongest fraud defences from the first application

Telecoms fraud doesn’t stop at sign-up. From synthetic IDs to no-intent-to-pay and digital scams, risks multiply across the lifecycle. All the while, customers demand both seamless experiences and stronger protection.

But with Synectics, Fraud, Risk and Investigation leaders turn reactive checks into proactive defences across the customer journey.

Combine the UK’s largest shared risk intelligence (National SIRA), explainable AI and flexible orchestration. Stop synthetic IDs at onboarding, prevent fraud before it hits margin, and make risk-aligned decisions that protect lifetime value.

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What you achieve with our telco fraud solutions

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Prevent fraud at the front door

Connect real-time signals and cross-sector intelligence to detect ID fraud, scams and organised crime at the point of application. 

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Protect trust at every touchpoint

Use explainable AI and behavioural intelligence to assess fraud risk or vulnerability that's well hidden or likely to emerge in the future.

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Streamline decisions with confidence

Automate high-volume checks while keeping control, strengthening fraud defences, compliance and experience in one platform.

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Accelerate boarding for good customers

Approve low risk and genuine customers quickly and detect no-intent-to-pay from the first interaction to reduce downstream losses.

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Better understand customer value 

Unify fraud and customer data to uncover low-risk growth opportunities and focus effort where it matters most.

Got a challenge or a question?

Get in touch to see how we can work together to prevent fraud and reinforce your defences against emerging threats.

We’d love to hear from you.

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