Telco leader targets £4.6m bad debt savings with No Intent to Pay strategy
New fraud strategy built with Synectics, Sagacity and FICO sets a benchmark for tackling hard-to-detect NITP risk.
Overview
1. The Ambition
To cut bad debt losses tied to No Intent to Pay fraud — a major but often misclassified risk - without adding friction or disrupting mobile onboarding.
2. The Solution
Fraud intelligence, credit risk data and scoring software were united to detect NITP risk early and apply the the right controls at point of application.
3. The Results
Our client forecasts £4.6m in annual bad debt savings. Within weeks, missed payments and early defaults dropped, with the project setting new benchmarks for fraud control.
Industry
Finance & Lending
Location
United Kingdom
The Ambition
No Intent to Pay (NITP) fraud was inflating bad debt and undermining financial performance - frequently written off as credit risk and escaping early detection.
As a major UK telecoms provider with high application volumes, our client needed faster, more accurate identification of hard-to-spot NITP fraud. Existing fraud reviews were regular and robust, but a specific strategy for NITP fraud promised greater savings and clarity.
To address the challenge, they brought together the strongest industry specialists. Sagacity, credit risk consultancy; FICO, credit analytics experts; and Synectics, market leaders in risk intelligence and fraud prevention. The shared goal was clear: spot more NITP fraud without adding friction for genuine customers.
“Working with Synectics has been remarkable. We’re forecasting £4.6m in annual bad debt savings and have tighter control over a major fraud losses.”
The Solution
They began with a Proof of Concept to test Synectics’ risk intelligence and the SIRA decisioning platform. Results were strong, prompting a full rollout led by Sagacity, our client's credit risk partner.
The project combined Synectics’ fraud controls, Sagacity’s credit strategy, and FICO’s scoring to connect fraud detection with credit decisioning - giving our client clearer control of NITP risk at the point of application. Sagacity led impact assessments, stakeholder engagement, and the tri-party integration of SIRA into fraud workflows.
The Results
Forecasts show £4.6m in annual bad debt savings - losses that would otherwise be written off to NITP fraud. Within weeks, missed first payments dropped by 1.7%. The results exceeded expectations and gave them stronger control over fraud-related financial loss.
The organisation also observed the number of new customers defaulting on their loan within the first 4 months dropped by 1%. The project’s early success set a new benchmark for tackling one of the industry’s most persistent fraud types.
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