Customer Engagement Solutions | Synectics Solutions

Customer Engagement

In today’s information rich culture consumers are bombarded with constant advertising messages, along with a deluge of influential social content. Using the right systems to manage your customer engagement is key to delivering the right strategy for your business

ADDRESSING THE NEEDS OF YOUR CUSTOMER

It’s becoming increasingly difficult for marketers and advertisers to deal with the noise that this creates to truly engage with their customers and cut through the media storm generated by competing brands. Increasingly consumers are demanding a more personalised and tailored experience, if you are going to win their business – especially when they can so easily switch their loyalty in this digital age.

Increasing customer engagement is a difficult task for businesses and the tactics used to improve retention, satisfaction and loyalty need to constantly evolve, just like the needs and desires of consumers.

CUSTOMER LOYALTY

78% of consumers are not loyal to a particular brand

CUSTOMER EXPERIENCE

47% of consumers will abandon a brand if it repeatedly provides “poor, impersonal or frustrating” customer experience

REPEAT BUSINESS BENEFITS

A repeat customer spends 67% more than a new one

A TRULY TAILORED EXPERIENCE

For over 25 years we have worked with our clients across a range of diverse business sectors to understand and address their data-driven and customer engagement challenges. Through collaborative working we have developed a range of customer engagement solutions that enable clients to fully understand their customers to help them improve and tailor their experience, increase retention and drive profits.

Augmented Reality

Bring your printed content to life with SYNSOL AR, the leading-edge augmented reality app from Synectics Solutions designed specifically for marketers and content creators. The app allows your consumers to scan and interact with rich digital content such as: videos, 3D models, image slideshows, sound clips and links embedded within your printed content.

Precision

Precision is our award winning predictive analytics solution that will help you understand your customer base better than ever before, accurately predicting future behaviour based on past experience. This Software-as-a-Service platform gives you access to an enhanced suite of statistical techniques, insights and algorithms that will enable you to analyse and segment your customer data to provide them with a more tailored and engaging experience. You’ll also have the ability to recognise customer behaviour such as propensity to convert, re-purchase or disengage.

Dealer Relationship Management

Our Dealer Relationship Management solution offers a scalable, secure and proven system that will help you deliver the most effective, targeted and timely customer retention and communication management strategies. Read more

Auto Finance Configurator

Our Auto Finance Configurator, which is utilised by some of the world largest automotive brands will help you provide your customers with the right finance or insurance deals for them, increasing their satisfaction and in turn, increasing customer retention rates and revenue generation. Read more

25 years'

Experience

We have been working with our customers for over 25 years to help them harness the power of their data

30+

Sophisticated algorithms

Precision uses the power of 30 algorithms to help you predict customer behaviours based on past experiences

250+ million

records per month

Our systems process over 250 million customer records each month

CONTACT US

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