A FINE BALANCING ACT
With financial crime ever evolving and fraudsters investing more time and resource into clearing upfront identification checks, keeping one step ahead of the criminals may seem difficult. Without robust identification and verification checks in place at the point of application, we run the risk of finding and acting upon these fraud attacks impossible.
With the speed at which customer interactions take place online, it can be a fine balancing act between maintaining customer satisfaction by providing a frictionless journey, knowing who you’re dealing with and detecting and preventing fraud.