Customer Retention Solutions in Automotive | Synectics Solutions


With increasing speed and flexibility of products being offered across the market, ensuring customer loyalty and increasing renewals are two of the biggest challenges facing the automotive finance industry.

Keeping customers engaged through the lifetime of their vehicle finance agreement with timed communications gives the customer a personal service where they feel valued and motivated to return to their dealership. Combining those communications with the right deal at the right time powers retentions and offers excellent customer service.

In addition, defending your business against the risks associated with offering finance deals and other product offerings is becoming increasingly important to help protect profits, customers and your business, as well as remain competitive.


Attracting new customers can cost up to 7 times more than keeping an existing one


62% of vehicle owners said customer service could influence future purchases


The Finance and Leasing Association reported that new business sales increased by just 2% in 2017

Helping you improve profitability through increased customer retention

Synectics Solutions has been working with some of the world’s leading automotive brands for more than 20 years. Our vehicle and finance configuration and customer management solutions can help you to improve your profitability through increased customer retention and satisfaction.

Our automotive solutions can help you improve your profitability through increased customer retention and satisfaction, whilst at the same time help you to reduce and manage risks. We work with our clients to understand their specific challenges and identify or develop the right solutions to address them. Our current capabilities help us tackle existing and emerging challenges our clients face.



Our Automotive DRM solution has been developed with a number of renowned automotive brands

11 countries


Our Auto Finance Configurator is already deployed across 11 countries



Working with the world’s leading automotive brands for over 25 years

Our thinking in automotive

Read a range of articles and reports, all crafted by the experts at Synectics Solutions, where you can uncover the latest insights and trends in your sector, and understand how developing technologies are shaping today’s organisations.



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