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Discover how we have helped solve our clients' challenges across a range of industries

Orchestrate a sophisticated series of real-time data driven processes


The Intelligence Hub is the brain of our platform. With it, you are able to load, validate, cleanse and transform your data and orchestrate a series of automated outcomes that make intelligent decisions at the right times to meet the various risk scenarios you face.

It allows you to unite multiple sources of data to provide a unified and effective intelligence base. Transforming your ability to derive true value and insight from your data, once deployed it will enable you to automatically feed your wider customer decision systems with some of the most advanced fraud and financial crime intelligence.

Validate

Leverage a diverse range of data sources to detect errors and remove inconsistencies from your data.

Cleanse

Cleanse, structure and format data of any quality to ensure your data is correct, consistent and usable within our platform.

Transform

Transform structured data and unstructured data from disparate data sources through the use of leading edge data techniques. Integrate, store and analyse for actionable business intelligence.

Orchestrate

Take full control of your customers' application journey, allowing you to make intelligent decisions on applications at any stage of the application process, in real-time.

Experience the benefits of our risk management, financial crime and fraud prevention platform for yourself – talk to us about a proof of concept today

What Intelligence Hub will do for your business

Orchestration

Coordinate a sophisticated series of real-time data driven processes, as the client moves through customer monitoring and boarding scenarios.

API Agnostic

Enrich your data with any third party intelligence source.

Centralised base of intelligence

Improve the quality of analysis and outcomes across the entire organisation with one central Intelligence Hub.

Our platform in action

Discover how our platform is being deployed by some of our clients.

Webinar: Addressing the Issue of APP Fraud and Improving Methods of Payee Authentication

APP fraud and Payee Authentication have become two of the most intractable issues for fraud prevention teams across the UK in recent times. Since the publication of the Authorised Push Payment Contingent Reimbursement Model (APP CRM) in 2019 banks have also had to take on much more liability for the losses that APP scams have generated – which was an estimated £450 Million in 2019. On this webinar Anthony Minshull from Synectics Solutions will be joining UK Finance to understand some of the latest thinking in how to address the challenges that APP fraud scams pose for banks and other financial institutions. In addition to that we will be exploring the various opportunities that exist to use technology or increased intelligence sharing to create a Payee Authentication Trust Framework that would allow banks to be far more effective at assessing the risk of digital payment transfers before they take place. BY THE END OF THIS WEBINAR, YOU WILL LEARN: the likely trajectory of APP fraud as an issue key economic and demographic risk factors to inform banks risk strategies methods of helping banks to improve their ability to address APP Fraud and improve Payee Authentication current changes in responsibilities in regard to APP CRM the evolution of APP fraud up to today the demographics of APP victims the impact of Covid-19 on APP Fraud the technological solutions for Payee authentication

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NFI Matters Edition 5

Welcome to NFI Matters Edition 5 NFI Matters connects the NFI community and provides the latest news and developments on what matters most to its members – reducing fraud and error. In this issue, the main focus is on how the NFI has adapted to help stop fraud as we emerge from the COVID-19 pandemic. The COVID-19 lockdown has created major challenges for many areas of government, and has been especially hard on local councils trying to maintain vital front line services. Some of the government’s financial measures put in place, and disbursed through Councils, have provided critical support to the British people at this time. However, distributing these loans and grants means that now, more than ever, Councils need to be increasingly vigilant of those bad actors who might seek to exploit this situation and fraudulently apply for assistance where they are not eligible. This issue of NFI Matters provides some vital information to help make sure you understand how to prepare for the 2020/21 NFI data upload process. There’s also some great advice for how to make this process easier for you, and how to get the most out of your matches when they are released early next year. In this issue: Your timetable for 2020/21 NFI submission process. Understanding changes to the NFI fee structure for the 2020/21 exercise. Make your preparations for this year's NFI exercise easier. Looking ahead to match release – how to work with the NFI effectively. Let’s celebrate success together! And much more...

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Helping the Utilities Sector save over £3 million in just 3 months by cutting fraud

The UK boasts a highly efficient and successful water industry, one that leads the way in research, training and accessing new water sources. Providing essential energy, water, sanitation and drainage to all households, businesses and organisations up and down the UK, the social responsibilities of utility providers are paramount. As part of their social obligations, all providers offer social tariffs to ensure domestic customers have access to a discounted service should they be struggling financially. This significant payment reduction is a lifeline for those who genuinely need it, protecting them from entering debt and ensuring continued provision of such essential services. However, these social tariffs can be abused and many customers are mistakenly or fraudulently receiving reduced charges when they are not entitled to them. A PROBLEM FOR PUBLIC SERVICE PROVIDERS To identify the scale of this problem Synectics Solutions worked with Sagacity and a number of the UK’s water companies in 2019 over a period of three months. The water utility providers it worked with covered rural and inner-city areas of the UK. Each of the companies in the pilot were experiencing problems such as: Customers dishonestly obtaining discounted services Failing to declare residency to avoid paying for their service entirely Declining to update their provider when their circumstances changed Without the intelligence in place to flag these potentially fraudulent claims or errors, these companies were exposed to considerable fraud and error and millions in lost revenue. The method that these organisations were deploying previously to address this problem involved using credit reference agency (CRA) data. The annual cost of these procedures for each company was several million pounds annually, and yet the problem continued to be an issue. "One of the reasons this fraud was not being identified through these measures was because a customer’s claim for a discounted service, or a zero-rated account, cannot be accurately verified through credit reference agency matching alone.” “This process in isolation doesn’t provide the data landscape needed to find the explicit qualifying criteria to confirm a genuine claim.” A POWERFUL PARTNERSHIP IN FRAUD PREVENTION To address this problem Synectics Solutions and Sagacity worked with the UK Government’s Cabinet Office and took the opportunity to use the National Fraud Initiative (NFI) intelligence database to help these companies understand and identify the scope of fraud or error that they were suffering. The NFI provides an invaluable database of up-to-date insights and offers 19 different data sets against which to match. This vast solution has already helped over 1200 public sector organisations to identify over £1.7 billion in savings from fraud and error.

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Our innovative thinkers are helping to shape the future of what's possible across all of the markets related to your business

Find all of our white papers and thought leadership articles by clicking here.

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Our bespoke three stage risk management, financial crime and fraud prevention platform:

App store

Configure and customise your platform with a comprehensive range of apps to suit your specific needs.

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Data marketplace

Access industry leading data resources and enrich your own data with access to a wide range of third party intellligence sources.

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Intelligence Hub

Manage data complexity simply. We validate, cleanse and orchestrate your data, and transform increasingly complex data into easily managed formats.

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